Refund policy

Last Updated: May, 2025

Please note: Richie Ricardo LLC does not accept cancellations of any order.

If there is an issue with your order or if you receive a damaged item, please contact us immediately at

richiericardo@richiericardo.com or call us at 617-229-9396 for assistance.
Items That Cannot Be Returned or Exchanged

We do not accept returns or exchanges for the following:
- Custom or personalized orders
- Perishable products
- Sized or polished items
- Intimate items (for health/hygiene reasons)
- Items on clearance or final sale Returns & Exchange Details
- Return Window: Online and in-store purchases must be returned within 14 days of receiving your item(s).
- Condition: Items must be returned in the same condition they were sent.
- Refunds: Eligible returns will be refunded less shipping costs to the original payment method.
- Processing Time: Please allow up to 30 days for the refund to appear on your statement.

 

In-Store Purchases
Returns without a receipt are only eligible for exchange, store credit, or gift card at the current price, less any discounts.
Online Purchases

Returns by mail or in-store must include the original packing slip. If lost, your shipping confirmation email or order receipt
can be used.

Shipping and handling fees are non-refundable, unless the item was received damaged, defective, or incorrect.

 

Return Instructions:
?? Not following these steps may void insured return coverage.
1. Contact us at richiericardo@richiericardo.com to receive a FedEx return QR code.
2. Use a new FedEx Express box for shipping.
3. Include the packing slip and all original documents.
4. Take photos or a video of the packaged box before shipping.
5. Bring the box and QR code to a FedEx Office Print & Ship Center or FedEx Ship Center only (no drop boxes or third-party retail locations).
6. Apply the pre-printed adhesive label you receive from FedEx.
7. Ship insured.

 

Important Return Notes
- Returns sent after 14 days, without insurance, or improperly packaged will be declined.
- Returned items must be undamaged and unworn. Any signs of wear or third-party alterations will void the return.
- Loose diamonds must be returned with their original grading report. A $150 fee will be deducted if the report is missing.
- Made-to-order and custom-designed items are final sale and not returnable.

 

What Happens Next?
Once your return is received, our team will inspect the item. If approved, a refund will be processed within 5 business

days to your original payment method, excluding shipping charges.

Richie Ricardo LLC is not responsible for lost returns or those that do not follow these guidelines.

 

Agreement to Terms

By making a purchase or accessing our website, you agree to all terms outlined above.
Richie Ricardo LLC is registered in Massachusetts and operates at:

Richie Ricardo LLC
163 Highland Ave, Unit #1186
Needham, MA 02494
Email: richiericardo@richiericardo.com
Phone: 617-229-9396